All our orders are shipped from our warehouse in Värnamo (Sweden). Orders are shipped within 1 to 3 business days following the day the order was placed. Once your order has been completed and transferred to a carrier, you will automatically receive an email with your tracking number which can be used to track your order.  

What delivery terms do you have inside the European Union?

We offer free shipping in the European Union for all orders over 99 €. Within the European Union VAT and duties are included in the final price of the order. For orders for less than 99 € shipment cost will be added at checkout.  

What delivery terms do you have for Norway and countries outside of the European Union?

The receiver of an order outside of the European Union pays customs before collecting the parcel from DHL/UPS/FedEx or the local post office. For Norway, all customs and import duties are included in the total amount of the order. Azores, Madeira, and Porto Santo (Portugal) are subject to customs regulations, and the receiver of the order pays customs before collecting the parcel from DHL or the local post office. Canary Islands (Spain) are subject to customs regulations, and the receiver of the order pays customs before collecting the parcel from DHL or the local post office.

For Switzerland, all import duties, taxes, and customs clearance fees are included in the total amount of the order. This is in accordance with DDP (Delivered Duty Paid) shipping terms, meaning that the receiver does not need to pay additional fees upon receiving the order.

For South Korea, shipments are made under DAP (Delivered At Place) terms, meaning the receiver is responsible for paying all customs duties, taxes, and VAT upon receiving the order. In addition, the recipient is often required to provide their personal identification number, known as the Resident Registration Number (RRN), to facilitate customs clearance.

What delivery terms do you have for other countries?

If you would like to make an order to a country outside of the EU, just contact us at help@avolt.com and we’ll help you out.

When will I receive my order?

When your order leaves the warehouse, you’ll automatically receive a shipment notification with a tracking number. Standard time for shipments is 3-8 business days to a pick-up point.

You can track your order at this link: https://avolt.com/apps/aftership

Can I change my delivery address after placing the order?

We might be able to change the delivery address on your order. Please send us an email to help@avolt.com as soon as you can. All our orders are processed automatically to our warehouse and we can’t guarantee that we are able to update the address before the order leaves the warehouse.

I Want to return my order or parts of my order. What do I do?

Our policy is that you are welcome to return the products to us within 14 days of receiving the order. The package of the product needs to be unbroken (the plastic sealing isn't allowed to be torn) and you have to arrange the return and pay for the freight yourself. Before you send the return please send an email to help@avolt.com to confirm your return.

To make a return, send the package to :

AVOLT AB
Rådmansgatan 5
114 25 Stockholm
Sweden 

AVOLT will not be held responsible in case of a lost parcel.

I received the wrong order. What do I do?

First of all, we apologize for the inconvenience! If you received the wrong order, contact us at help@avolt.com

I received a faulty item or placed the wrong order. What do I do?

First of all, we apologize for the inconvenience! If you received a faulty product contact us at help@avolt.com provide a picture/s and a clear explanation of what’s faulty and we’ll help you out straight away. 

Bounced order / Return to sender

If you don't collect your shipment or decline to receive it we will deduct 15€ from the order when it's returned back to our warehouse.

FAQ

Head over to our frequently asked questions page to find answers to questions you may have about orders, payments, and more here.