Shipping and returns
All our orders are shipped from our state-of-the-art warehouse in Norrkoping, Sweden. We strive to deliver all orders fast and with regards to the environment.
What delivery terms do you have for EU countries?
Until Christmas we offer free shipping on all our orders within the EU. For shipping within he EU Vat and duties are included in the final price of the order.
What delivery terms do you have for Norway?
For shipping to Norway the receiver of the order pays toll before collecting the parcel from the local post office.
What delivery terms do you have for other countries?
If you would like to make an order to a country outside of the EU or Norway just contact us on firstname.lastname@example.org and we’ll help you out.
When will I receive my order?
When your order leaves the warehouse, you’ll automatically receive a shipment notification with a tracking number. Standard time for shipments is 2-5 business days.
Can I change my delivery adress after placing the order?
You might be able to change the delivery address on your order, please send us an email to email@example.com as soon as you can. All our orders are processed automatically to our warehouse and we can’t guarantee that we are able to update the address before the order leaves the warehouse.
I Want to return my order or parts of my order. What do I do?
Our policy is that you are welcome to return the products to us within 14 days from receiving the order, however you have to pay for the the return freight. To make a return contact us at firstname.lastname@example.org with your order number and with information on what you’d like to return and we’ll get back to you with a return form and instructions for how to return the order.
I received the wrong order. What do I do?
First of all, we apologize for the inconvenience! If you received the wrong order, contact us at email@example.com
I received a faulty item. What do I do?
First of all, we apologize for the inconvenience! If you received a faulty product contact us at firstname.lastname@example.org provide picture/s and a clear explanation of what’s faulty and we’ll help you out straight away.
Head over to our freequently asked questions page to find answers to questions you may have about orders, payments and more here.