Shipping and returns
All our orders are shipped from our warehouse in Värnamo (Sweden). Orders are shipped within 1 to 3 business days following the day the order was placed.
Once your order has been completed and transferred to a carrier, you will automatically receive an email with your tracking number which can be used to track your order.
What delivery terms do you have inside the European Union?
We offer free shipping in the European Union for all orders over 99 €. Within the European Union VAT and duties are included in the final price of the order. For orders for less than 99 € shipment cost will be added at checkout.
What delivery terms do you have for Norway and countries outside of the European Union?
The receiver of an order outside of the European Union pays customs before collecting the parcel from DHL/UPS/FedEx or the local post office.
For Norway, all customs and import duties are included in the total amount of the order.
Azores, Madeira, and Porto Santo (Portugal) Islands are subject to customs regulations and the receiver of the order pays customs before collecting the parcel from DHL or the local post office.
Canary Islands (Spain) Islands is subject to customs regulations and the receiver of the order pays customs before collecting the parcel from DHL or the local post office.
What delivery terms do you have for other countries?
If you would like to make an order to a country outside of the EU, just contact us at email@example.com and we’ll help you out.
When will I receive my order?
When your order leaves the warehouse, you’ll automatically receive a shipment notification with a tracking number. Standard time for shipments is 3-8 business days to a pick-up point.
You can track your order at this link: https://avolt.com/apps/aftership
Can I change my delivery address after placing the order?
You might be able to change the delivery address on your order, please send us an email to firstname.lastname@example.org as soon as you can. All our orders are processed automatically to our warehouse and we can’t guarantee that we are able to update the address before the order leaves the warehouse.
I Want to return my order or parts of my order. What do I do?
Our policy is that you are welcome to return the products to us within 14 days of receiving the order. The package of the product needs to be unbroken (the plastic sealing isn't allowed to be torn) and you have to arrange the return and pay for the freight yourself. Before you send the return please send an email to email@example.com to confirm your return.
To make a return, send the package to :
114 25 Stockholm
Avolt will not be held responsible in case of a lost parcel.
I received the wrong order. What do I do?
First of all, we apologize for the inconvenience! If you received the wrong order, contact us at firstname.lastname@example.org
I received a faulty item or placed the wrong order. What do I do?
First of all, we apologize for the inconvenience! If you received a faulty product contact us at email@example.com provide a picture/s and a clear explanation of what’s faulty and we’ll help you out straight away.
Bounced order / Return to sender
If you don't collect your shipment or decline to receive it we will deduct 15€ from the order when it's returned back to our warehouse.
Head over to our frequently asked questions page to find answers to questions you may have about orders, payments, and more here.